Figo Pet Insurance Review

Overview

Figo offers customizable pet insurance for dogs and cats, covering eligible accidents and illnesses. Its plans use an annual deductible and offer reimbursement options of up to 100%. Figo also offers an optional Wellness Powerup for routine and preventative care. Figo says its plans have no per-incident caps, and its Ultimate plan provides unlimited annual benefits. Policies are underwritten by Independence American Insurance Company.

Plans

Figo offers three main plans: Essential ($5,000 annual benefit), Preferred ($10,000 annual benefit) and Ultimate (unlimited annual benefits). Customers can customize their coverage with their deductible and reimbursement percentage. Optional Powerups can add benefits such as veterinary exam fee coverage and wellness care.

What to check: Confirm which plan types (accident only, accident and illness, wellness add-ons) are currently sold in your state.

Coverage

Figo coverage can include eligible accidents, illnesses, chronic conditions, hereditary and congenital conditions, cancer treatments, surgeries, specialist treatments, diagnostic services, prescription medications, dental illness and injury, and certain holistic or alternative treatments. Figo does not cover pre-existing conditions in general, but states that some curable pre-existing conditions may become eligible for coverage after the condition has been symptom- and treatment-free for 12 months. Figo also states that its plans have no per-incident caps.

What to check: Read the sample policy’s lists of covered and excluded conditions, not only the marketing summary.

Deductibles

Figo uses an annual deductible. Once the selected annual deductible has been met, the deductible does not apply again for the remainder of that policy year. Published Figo materials show deductible options ranging from $100 to $750, with the available options depending on the policy and state.

What to check: Check whether the deductible is annual, per-condition or lifetime, and which amounts are offered.

Reimbursement

Figo offers reimbursement options of up to 100% of eligible covered veterinary expenses. The reimbursement percentage is selected as part of the policy and works together with the annual deductible and selected annual benefit limit.

What to check: Confirm the percentages offered and whether payouts are based on the actual invoice or a benefit schedule.

Annual limits

Figo offers three annual benefit levels: $5,000, $10,000 and Unlimited. Figo describes these as the maximum amount that can be reimbursed for eligible veterinary expenses during the policy year. Figo does not use per-incident caps on its plans.

What to check: Look for annual, per-condition and lifetime limits, and whether an unlimited option exists.

Waiting periods

Figo states that its standard waiting period for accident-related injuries is 1 day. Its published materials also describe a 14-day illness waiting period and a 6-month orthopedic-condition waiting period. Figo offers an Orthopedic Conditions waiver through Pet Cloud that can eliminate the six-month orthopedic waiting period when the applicable requirements are met within the first 30 days of the policy. Waiting-period terms can vary by state and policy.

What to check: Compare waiting periods for accidents, illnesses and orthopedic conditions, and whether they vary by state.

Age restrictions

Figo insures dogs and cats from 8 weeks old and states that there are no upper age limits for enrollment. For pets renewing at older ages, Figo asks owners to follow their veterinarian’s recommendations regarding senior wellness testing.

What to check: Check the minimum enrollment age, any maximum age, and whether coverage renews for life.

Dental coverage

Figo lists dental illness and dental injury among its covered areas. Routine dental care is available through the optional Wellness Powerup, which can provide benefits for dental cleanings and other preventative care. Coverage and benefits vary by policy and state.

What to check: Find out whether dental is limited to injury or illness or also includes routine cleanings.

Prescription coverage

Prescription medications for eligible covered conditions are included in Figo’s pet insurance coverage. Figo specifically lists prescription medications among its covered benefits and states that they are included without an additional cap.

What to check: Confirm whether prescription medication is covered by default or is optional.

Wellness

Figo offers an optional Wellness Powerup for preventative and routine care. Depending on the applicable plan and state, wellness benefits can include routine exams, vaccines, spaying or neutering, dental care, and other preventative services. Wellness coverage is separate from insurance coverage for unexpected accidents and illnesses.

What to check: Compare the add-on’s price with what you would likely spend on routine care.

Claims process

Figo uses a reimbursement model. Pet owners can visit any licensed veterinarian, including specialists and emergency veterinary hospitals, and then submit eligible veterinary bills for reimbursement. Claims can be submitted through Figo’s mobile app, with claim status available through its tracking tools. Figo reports that most claims close in approximately 3 working days, based on its 2025 claims data. After an approved claim, reimbursement is paid directly to the policyholder’s bank account.

What to check: Ask how claims are submitted, how long reviews typically take, and whether direct payment to the vet is offered.

Pros and limitations

Who may consider Figo

Pet owners who want customizable accident and illness coverage, an annual deductible, reimbursement options of up to 100%, and the ability to choose between $5,000, $10,000 or unlimited annual benefits. It may also appeal to owners who want optional preventative care, dental coverage and prescription coverage.